Who we are
MineSmart Solution LTD (MineSmart) is committed to maintaining the privacy and security of your personal information and complying with relevant data protection legislation.
This privacy notice describes what happens to any personal data that you provide to us or that we may collect from you when you use our website, contact us via email or enter into a contract with us.
Our website address is: https://minesmart.io
Google Analytics
MineSmart uses Google Analytics to monitor website traffic. All data is anonymised, and no identifiable data is stored by MineSmart through the use of Google Analytics.
Cookies
If you leave a comment on our site, you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
What Legal Basis Does MineSmart have for processing your Personal Data?
When MineSmart collects any personal data from you, they do so:
With your consent
For performance of a contract to which you are a party or to take steps at your request before entering into such contract
Where necessary for our compliance with a legal or regulatory obligation
As necessary to fulfil our legitimate interests as described below, except where our interests are overridden by your privacy rights.
Where we rely on your consent to process personal information you have the right to withdraw your consent at any time, and where we rely on legitimate interests you have the right to object.
Our legitimate interests are to deliver our products and services to our customers, to detect or prevent fraud, to operate our business (by processing payments and invoices), to enable our customers to comply with legal obligations, to provide customer service or support.
Data Security
MineSmart takes the security of your data seriously. The company has internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by its employees in the performance of their duties.
Disclosure of Information to Third Parties
MineSmart will not sell, trade or rent your personal information and will never disclose information about you to external third parties, except to fulfil your specific orders for a product, service, or information. Information may be shared between our group of companies in the event that they are positioned to deliver the relevant service.
International transfers of personal information are subject to appropriate security measures, and MineSmart will take all reasonable steps to ensure that your personal information is protected and maintained in accordance with applicable data protection legislation.
MineSmart has a legal obligation to pass on your information to the police or any other statutory body if requested to do so.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
What information may MineSmart collect?
There are 3 main ways that MineSmart will collect personal data:
Directly from your input (email, telephone)
Through the website (contact us form)
From third party sources, which includes referrals received from mutual contacts
Data you provide us
The type of personal data that MineSmart collects directly from you is:
Contact details, such as name, email address, postal address, telephone number, company
How does MineSmart use your personal data?
Your personal data is processed by MineSmart to provide you with the products and services relating to our business. In particular we collect your personal data in order to enable us to:
Set up, administer and manage your relationship, associated contracts and records
Receive and respond to your communications and requests
Ensure that we are able to fulfil our legal and regulatory obligations regarding your account, including by verifying the accuracy of any information you give us.
Raise purchase orders
Issue proposals
How long we retain your data
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Your Rights
You have the right under GDPR and the Data Protection Act 2018 to request free of charge:
Access to and correction or deletion of your personal information
That we cease or limit our processing of your personal information
A copy of your personal information
Object at any time to processing of personal information concerning you
If you would like to exercise any of these rights, please contact us on the email address set out below. We will respond to your request consistent with applicable laws. To protect your privacy and security, we may require you to verify your identity.
Data Retention
MineSmart retains your personal information for as long as necessary to provide the service and fulfil the transactions you have requested, and for other essential purposes such as complying with our legal obligations, maintaining business and financial records, resolving disputes, maintaining security, detecting and preventing fraud and abuse, and enforcing our agreements.
Contact Us
If you have any questions, comments or requests regarding this privacy notice or our processing of your information please contact:
Data Protection
MineSmart Solution LTD
Wheal Jane Earth Science Park
Baldhu
Truro
Cornwall
TR3 6EE
contact@minesmart.io
How to Lodge a Complaint
We hope that we can resolve any query or concern you raise about our use of your information, but you may also lodge a complaint with the data protection authority in the applicable jurisdiction.
Changes to this Privacy Notice
This privacy notice may be updated from time to time. Any changes will be noted on this page with an updated revision date.